Brand new EOS R5 Mark II bugs/ sensor issues ?

[naroor]

I received my Canon R5 MarkII this afternoon and went to take some pictures at the local Hindu temple in Utah. It was quite sunny and shot all my shots in AV more, Auto ISO ! Here are some pictures which came out super weird and destroyed the entire image - Took 800 pictures but close to 25 pictures were like this . Does anybody have seen similar issues with Canon R5 mark 01 or mark II ? I bought the camera from Adorama (they sold on Amazon and did overnight shipping. Any recommendations here on how to share this with official canon team ? Canon R5 Mark II buggy imagesCanon R5 Mark II buggy imagesCanon R5 Mark II buggy imagesCanon R5 Mark II buggy imagesCanon R5 Mark II buggy imagesCanon R5 Mark II buggy imagesCanon R5 Mark II buggy imagesCanon R5 Mark II buggy imagesCanon R5 Mark II buggy images

[shadowsports]

Greetings

Let's start with some questions.

What brand, / type of storage media are you using?  Where did you buy it?  (Adorama)?

What lens or lenses are you using with the camera?

[naroor]

Storage media is Sandisk Extreme PRo SDXC UHS-II Card (128GB) bought from amazon 

Used the same lens that came with the camera : RF24-105mm F4 L is USM Lens Kit. I bought the combo Camera + lens @ $5399. 

 

[jrhoffman75]

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@naroor wrote:

Storage media is Sandisk Extreme PRo SDXC UHS-II Card (128GB) bought from amazon 

Used the same lens that came with the camera : RF24-105mm F4 L is USM Lens Kit. I bought the combo Camera + lens @ $5399. 

 

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Do you have a different card you can try to rule out a possible defective card?

[stevet1]

naroor,

Were all these 25 pictures taken in a row, or were they scattered throughout the 800 total?

In your samples, all the portrait shots were divided vertically. All the landscape shots were divided horizontally.

I don't know of any camera settings that would do that. To me the problem seems more physical in nature (mechanical or electrical).

I think I would return it, or send it in for repair under warranty.

Steve Thomas

[wq9nsc]

I would try another memory card to rule out a problem there (and be careful with Amazon as a source because counterfeit cards are common there) however typically a card issue will create a lot more "garbage" and random effects than what your photos show so I doubt that it is a memory card issue.

Rodger

[kvbarkley]

Also, make sure it is a full size card and not a micro card with adapter.

[ebiggs1]

The images are clear and good when observing them on the camera LCD?

[naroor]

Not really - Saw the same issue with the images on the LCD. 

[ebiggs1]

"Not really - Saw the same issue with the images on the LCD."

Well that's not good. That's most likely a sensor or MB problem so either return the camera or have it repaired. Call Canon 1 (800) 652-2666