07-03-2019 06:34 PM
I have a Canon 600D I am trying to connect to my Macbook Air using the EOS Utility. I have v2 (latest version - 22.214.171.124c) as it appears v3 does not support the 600D/T3i. I have gotten in to work a few times. But 90% of the time when I turn on EOS utility it just hands on the EOS V2 splash screen. Then I get the spinning beachball and the application is not responding.
Please help me connect my camera to my laptop. I really need to make this work. I don't have another conputer to connect it to.
07-04-2019 12:30 PM - edited 07-04-2019 12:44 PM
Works OK with MacBook Air 2018 and latest Mojave and 700D/Rebel T5i.
Are you trying to control the camera or just download images?
If downloading, a card reader will be faster and less likely to result in issues. Or you can just use Image Capture.
07-04-2019 04:29 PM
Thanks for getting back to me. I am trying to control the camera, so I can autofocus and change settings from in front of the camera. Out of curiosity, how much available harddrive space do you have? Someone suggested I might be too low there.
07-04-2019 08:36 PM
07-05-2019 02:52 AM
Thanks for getting back to me. Sorry for my lack of knowledge. What is Image Capture?
07-05-2019 07:18 AM
Hi. Image capture is MacBook photo download app. If you can connect to it you are demonstarting that actual connection between camera and computer is OK.
It will be in your Applications folder.
07-05-2019 07:30 AM
Thank you for explaining. Yes! I am able to connect to Image Capture. If I can connect, why is EOS Utility freezing like 70-80% of the time?
07-05-2019 07:40 AM
I tried closing out of chrome, as well as all other apps, and clearing my system cache. I figured maybe that would free up enough memory to get me over the hump. EOS ran this time. I will see if it helps consistently.
07-05-2019 08:44 AM
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 126.96.36.199
PowerShot SX420 IS - Version 188.8.131.52
PowerShot 620 HS - Version 184.108.40.206
PowerShot SX720 HS - Version 220.127.116.11
PowerShot G1X Mark III - Version 18.104.22.168
PowerShot G7X Mark II - Version 22.214.171.124
PowerShot G9X Mark II - Version 126.96.36.199
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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