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white line at bottom of scanned image on canon mp460

varuuth
Contributor

When we scan an image on an mp460 canon printer using windows 7 64 bit there is a white line that shows up at the bottom of the scanned image.  the white line is not on the original picture just on the scan.

the white line is about 4 pixels or so high.

 

i have reinstalled mp navigator 3 (fresh download from canons site).

 

Any ideas of what is going on?

1 REPLY 1

Ramona
Authority

Hi varuuth,

 

If you take a known good image and make a photocopy directly from the printer, do you experience the same issue?

 

If this is a time-sensitive matter, additional support options are available at Contact Us.

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