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imageFORMULA DR-G2090/CaptureOnTouch: passive pop-up “Process has been completed” appears repeatedly

Anodos
Apprentice

Hi guys,

When I scan a book with my flatbed scanner Canon “Unit 201” in combination with CaptureOnTouch, the annoying passive pop-up “Process has been completed” considerably hinders a smooth process. As soon as I have scanned a double page of a book, I open the next page (while the image sensor is still retracting) and reposition the book. For a new scan of the book (resp. the spread) that is now ready, all I have to do is press the return key. But: Every time after a scan has been carried out, the annoying passive pop-up “Process has been completed” appears for several seconds in the bottom right-hand corner of the screen:

snackbar.jpg

As long as this pop-up appears, pressing the Return key will not trigger a new scan. Only when the pop-up has disappeared can a new scan be triggered by pressing the Return key. And this is very annoying because the pop-up appears for an unusually long time, making it impossible to work smoothly.

Is it possible to set the duration of this pop-up somewhere? Such a possibility could also be hidden in the registry or in the depths of some *.xml file. I would just need to know it in order to be able to edit it accordingly. Thank you very much.

Anodos

imageFORMULA DR-G2090
Flatbed Scanner Unit 201
Win 10 Pro (22H2)
CaptureOnTouch Pro 5.1.1523
DR-G2000Series Driver 1.2.12007.3001SP3

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

Based on this type of issue, I recommend reaching out to Canon support at 1-800-423-2366, Monday - Friday, 9:00 AM - 8:00 PM EST (excluding holidays).

We look forward to hearing from you. 

Anodos
Apprentice

Hi ArthurJ,

Thank you very much for your advice.

As I live in Germany, I assume that the telephone number you mentioned would not apply to me. What would be the equivalent for Germany?

Basically, I had placed more hope in the forum because I can “illustrate” my request here. I am afraid that the Canon support staff would not really understand the problem if I only told them verbally. Would you also have an e-mail address for Canon support in Germany?

And: Wouldn’t it be easiest to forward the problem described here to the specialist department so that one of them could answer here (which might also help others who have the same problem)?

Anodos

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