unable to print #10 envelope on TR4520 printer error 1003

[pwrichcreek]

I'm getting "load paper 1003" when I try to print a #10 envelope on the TR4520. I specify the cassette as the paper source. I'm seeing the message on the printer's "menu screen" and a help image on the computer. (I don't know the proper name for the "menu screen.")

TIA for your suggestions.

[shadowsports · Accepted solution]

Greetings,

It looks like you are not loading the envelopes correctly.

See Page 93 here:

TR4500 series Online Manual (c-wss.com)

[pwrichcreek]

I followed the instructions starting at page 93. I noticed that at page 95 "Grab right and left sides...until arrow on front cover and push cassette back until arrow is aigned with edge of printer.", I had to push just a little harder than I had done at first. It nugded back just a bit and I heard it click into place. Also, when I got the envelope properly registered and actually started to print, each time I put in another (blank) envelope, I got a beep when I pushed the cassette back.

So missing that little click was where I got it wrong.

Thank you VERY MUCH for your help, Rick.
pwrichcreek (Phil).

[shadowsports]

Cheers Phil!