02-10-2021 05:37 PM
In last month after login to PC Windows 10 connected to above printer.
printer was formerly connected to a Windows PC Running Windows 7.
Now a few months later my Windows Pc with W-10 after it boots up
give me and error box Top Left Corner says "Canon Image Garden"
Yhis white error box has a RED Circle with a White X and states
A required file may have been deleted or damaged.Reinstall the software.
I have reinstalled the software from the original disk 2 times.
The error msg comes up, click X to exit, it replicates the msg again and
again for 5-6 error boxes. FRUSTRATING. Will not tell me what file is missing or
damaged !
Tried to call Canon tech support and they tell me must reapply for registration and it
will cost me $19.99 to get a tech to help AARRGGH!!
02-23-2021 01:11 PM
Hi Doremus,
Please follow these steps:
1. Please press the Windows key on your keyboard and the letter R, then let both go.
2. In the Run window that appears, please type CONTROL and click OK.
3. In Control Panel, please click on Uninstall a program (or Programs and features depending on your view)
4. In the list that appears, click on Canon My Image Garden and then Uninstall at the top.
5. Follow the on-screen prompts to uninstall My Image Garden.
Once uninstalled, please reboot your computer.
When the computer restarts, does the error appear?
If not, please use the link below to download and install the latest version of My Image Garden:
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 1.1.0.0
PowerShot SX420 IS - Version 1.1.0.0
PowerShot 620 HS - Version 1.1.0.0
PowerShot SX720 HS - Version 1.1.0.0
PowerShot G1X Mark III - Version 1.1.0.0
PowerShot G7X Mark II - Version 1.2.0.0
PowerShot G9X Mark II - Version 1.1.0.0
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!
EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STMCanon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.