"unable to install printer, the RCP failed" installing Canon D1180 printers on Server 2012

[jbmyatt]

Hello,

  We are getting error "unable to install printer, the remote procedure call failed" attempting to install 2 Canon D1180 multi-function printers on a MS Server 2012.  We have 2 print servers.  Attempting to install the printer generates the same error on both servers and kills the spool service on one of them.

Any suggestions?

Thanks

[jbmyatt]

FYI: I haven't found a root cause but we did come up with a work around (should it be helpful for someone else).

We are able to create the printer object and point it to a different (in this case incompatible) driver.  Once created, we were able to switch to the correct driver and thus far everything is otherwise functioning as expected.

[Patrice]

Hi jbmyatt.

Have you verified that the RPC service is running and set for automatic?  I would also recommend creating a new user account on one of the computers to see if the issue is resolved.

I look forward to your reply.  Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666). 

[jbmyatt]

Hi Patrice,

  I appreciate your relpy.  The error is happening on our print server (not client side) while creating the printer object.  It's a Windows Server 2012 64bit Standard installation.

  RPC is running and is set to automatic.   We have 2 Canon D1180s accounted for thus far and the error appears to be isolated to this particular printer driver.  

  We currently have 160 total printers on the server and aren't experiencing that error with any of the others.  Checking logs at the time of the error doesn't provide any additional insite.

  I am able to install the same network printer from a client workstation (Windows 7 64bit) using the same driver without having to the do the workaround mentioned above.

Thank You!

[Patrice]

Thank you for that information jbmyatt!

The only print server that Canon supports for this machine is the Silex Print Server; however, I'm going to recommend that you call in and speak with one of the technicians in our Digital Printing & Imaging Solutions group.  They will be able to assist you further.

Please call 1-800-828-4040, Monday - Friday, 8:00 AM - 8:00 PM EST.  Have a good day!