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imageFORMULA DR-G1100 - Scanning Postcards - Jam

ChrisFrey
Apprentice

Hi everyone,

 

There is an ongoing project where several thousand postcards need to be scanned in high resolution and made available online. One of our customers therefore bought an imageFORUMLA DR-G1100.

 

Now whenever she scans the cards the scanner jams.

Do you know if there is a special way the postcards need to be scanned? Have you seen this happen before? How can we get support in this regards?

 

Thanks,
Chris

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