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mx860 won't print, doesn't make noise like its trying to print, no error message

tchockey23
Apprentice

the mx860 has decided to stop printing about 3 days ago.  There are 7 documents in the print cue, I've tried to pause some or delete and reload some, doesn't help.  Wont print a test sheet either.  No noise is coming from printer like it does when its getting ready tp print.  The screen software will let me pause or return to printing from there but nothing comes out.  Theres no error messages coming up anywhere on printer or screen just keeps thinking.  But its been days and nothing is coming out.  Ink levels are all fine, paper level is fine.

 

Thanks in advance TC

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi tchockey23,

 

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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