(jp.co.canon.ij.scanutility2.icadriver error -) when using MAC os 15

[munchichic]

A LOT of people are still having this issue when trying to scan. The error message reads:

The operation couldn't be completed. (jp.co.canon.ij.scanutility2.icadriver error 4294967249.)

OR

The operation couldn't be completed. jp.co.canon.ij.scanutility2.icadriver error -9958.)

Supposedly they updated the software on Nov. 1st. The link is https://in.canon/en/support/0200482010 but it doesn't resolve issue.

It's been over a month since this happened and people still can't use their Canon MFD. When will this be resolved?! 

[cindee]

My scanner can work with any other program (photoshop, image capture). I only get this error when using the Canon Scan Utility.

I'm beginning to think Canon doesn't want us to use their software, since they haven't fixed this problem for since Catalina came out 5months ago (Oct-2019).

And I'm beginning to think I don't want to use Canon hardware, if support for this continues to be lacking.

[munchichic]

I totally agree with you!! This is deplorable that they won’t even respond on the boards anymore about this. They just don’t care! 😞