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ix6820 magenta out of control

jodido2020
Apprentice

If a photo has no red, or all the red in one place, it prints fine.  If there is red-dish throughout, there's way too much magenta in the entire print.  And a black and white print appears sepia.  I've done all the things to the printer I could but to no avail.  I mostly use Lightroom, have tried program color management and printer color management.  I did dial the magenta way down but although that got rid of the overall cast the saturated areas were just washed out.  I think I've seen this before on another Canon printer, when the ink was running low it would oversupply the print, but the magenta cartridge was full when I started.  TIA for any help.

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

If you have not done so, please click HERE for the steps to print the nozzle check. Once it prints, click the link in step 5 to compare you nozzle check to the example. 

Does it match correctly? If possible, please take a picture of the nozzle check and attach it to your reply. 

We look forward to hearing back from you. 

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