Hi TracyHorvath.
I will be happy to help you.
So that I can better assist you, I would like to ask a few questions.
1. How is the printer connected to the computer? Is it connected directly to the computer with a USB cable, with an Ethernet cable to a router, or wirelessly?
2. If the machine is connected with a USB cable, are there any other devices, such as a USB hub or extender, connected between the unit and the computer?
3. Are you receiving any specific error messages when you attempt to install the drivers?
4. How are you installing the drivers? Are you using the installation CD that came with the machine or are you using drivers downloaded from the Canon USA website?
I look forward to your reply. Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).
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