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mg2120 won't recognize new black ink cartridge

My old Pixma printer died. My husband gave me his mg2120 to use and it was working fine. Ink ran out and I got new cartridges. The color seems fine, but the printer won't recognize the new black 240XL cartridge. I get error E05. I have cleaned the co...

deena1 by • Apprentice
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mg4150 printing issue

Hi I live in the UK but have a printer issue and can’t find a UK forum - I have a new HP pavilion laptop and have tried to install my Canon mg4150 series printer.  This has taken some time but I think I’ve finally managed it – it’s not in my list of ...

HelenR by • Apprentice
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MX920 doesn't print

Hello Canon community! Recently my MXP20 has stopped working.  I tried reinstalling the printer, and I am able to see ink levels. The computer and printer look to be comminicating. But once I try to print something it instead gets stuck on the status...

printer won't turn on PIXMA MG3520

I'm just now having problems with my Canon Printer series PIXMA MG3520. There are times where my printer is connected to the wall and will not turn on. I've tied multiple wall outlets through my apartment and the issue is not the outlet. Is there any...

Printer MG3550 won't print

When i purchased that printer, i was completely dissatisfied whit the quality of the color prints, the colors where completely light and faded. I tried taking it back to the store and the employees there told me that this was the best color print qua...

ouifou by • Apprentice
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PIXMA mg3200 SERIES

How do I set my printer to print out a document in portrait rather than landscape?  I am a novice user so post basic details please. eg settings .> whatever> 

Can't add 2nd Win7 PC

I have installed an IP8720 printer and it's connected by wifi.  I am able to print to it without a problem from Win7 PC #1.  I installed the drivers on a 2nd Win7 PC and when I try to print from PC #2, printing starts and a portion of the first page ...

woody by • Apprentice
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MG2440 not turning on

I bought my MG2440 printer yesterday. I haven't even been able to do a test print because it will not stay turned on. it keeps turning on and off for no reason. please help.

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05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

03/18/2025: New firmware updates are available.

EOS R1 - Version 1.0.2

EOS R5 Mark II - Version 1.0.3


02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/27/2025: New firmware updates are available.

EOS R5C - Version 1.1.0.1

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01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II

12/18/2024: New firmware updates are available.

EOS C70 - Version 1.1.0.1

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EOS C400 - Version 1.0.2.1

XF605 - Version 1.0.5.0


12/13/2024: EOS Webcam Utility Pro V2.3b is now available to support Windows on ARM PC users.
11/14/2024: Windows V 2.3a installer for EOS Webcam Utility Pro is available for download
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