alarm lamp solid

[ddurden]

I bought my daughter a mg2920 last year for collage.  I bought her some ink to start off this year. She said about middle of last year the alarm lamp was solid and she hasnt used it since then.  I now have her printer and before I buy a new one, is there any way to reset it?  

I have unplugged it from the back for over an hour, that didnt work.

I have unplugged the black box from the back of the printer via the little plug, that didnt work.

I have tried all this with and with out ink in the printer.

Any help would be great.

Thanks,

Debby Durden

[Josh_Kemmer]

what color is the light of the lamp and is it flashing?if the alarm lamp is lit orange, the printer is not yet ready to feed paper from the front tray. Load the paper correctly in the front tray and press the RESUME/CANCEL button on the printer. Do take note of how many flashes it does as it can be a different issue.

[ddurden]

The color is orange.  It is solid, not flashing at all.

[Michael]

Hello.

If the issue persists after the unit was unplugged for an hour, additional troubleshooting will be needed.  Please contact our support group using the "Contact Us" link below for additional assistance with this matter.

This didn't answer your question or issue? Find more help at Contact Us.