The paper sensor in the feeder might be stucked or still covered with sticker ( since its brand new). Open the feeder and look if there's still stickers. To open the feeder, check this manual on page 15.http://www.manualsprinter.com/manuals/canon/Can...
There could be obstructions in the path of the paper. Remove all removable parts like drum and toner and look for foreign objects or broken parts that may block the path. Look closely also at the fusing unit (hot part) for broken parts. The paper sep...
You must be able to know what kind of error is this so that we will determine what actions we should do. Please see this link for you to identify what the error means.http://www.redrivercatalog.com/infocenter/tips/the-meaning-of-canon-printer-warning...