08-30-2015 06:27 PM
I bought my daughter a mg2920 last year for collage. I bought her some ink to start off this year. She said about middle of last year the alarm lamp was solid and she hasnt used it since then. I now have her printer and before I buy a new one, is there any way to reset it?
I have unplugged it from the back for over an hour, that didnt work.
I have unplugged the black box from the back of the printer via the little plug, that didnt work.
I have tried all this with and with out ink in the printer.
Any help would be great.
Thanks,
Debby Durden
08-31-2015 10:48 AM
08-31-2015 01:42 PM
The color is orange. It is solid, not flashing at all.
09-16-2015 03:26 PM
Hello.
If the issue persists after the unit was unplugged for an hour, additional troubleshooting will be needed. Please contact our support group using the "Contact Us" link below for additional assistance with this matter.
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