New Pixma 2900 series won't stop initializing

[dashwood32097]

Hello!

We have a brand new Pixma 2900 series that is all set up, shows as connected (with a cable, not wireless), set as the default printer, but won't print because the "Initializing" light won't stop flashing.  Any insights?

Thanks!

[Crista]

Hi dashwood32097!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks!

[dashwood32097]

Windows 8, thanks!

[Patrick]

Hi dashwood32097,

Please try printing a test page.  To do this, please load letter-sized paper in the PIXMA MG2920 and follow these steps:

1. Make sure that your PIXMA MG2920's power is turned on.

2. Load a sheet of A4 or Letter-sized plain paper in the rear tray.

3. Pull out the paper output tray and the output tray extension.

4. Hold down the Stop button until the Alarm lamp flashes once, then release it immediately.

Does the test page print?

If not, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

[dashwood32097]

No, it did nothing.  We took it back and got an HP.  Very disappointed, but I blame myself for not checking the reviews first.  Live and learn.  Thanks for trying to help! 🙂