10-25-2013 08:06 PM
I have a MX410. It will not scan, there is no error message, it says " PC standby " when I press start. It says " PLease Wait Awhile " and nothing happens and it seems to reset it self. I am using Windows 7 ( 64X ) and have the the drivers downloaded. Is it an issue that is fixable?
01-18-2014 04:16 PM
I am having the same problem, and would be interested in the answer. I've been searching the forum for help on this, but cannot find an answer. I hope someone can help us! Thanks for posting!
05-07-2014 05:10 PM
I am having the same problem with a redo of a USB installation of an MX410.
I press scan, press OK at the PC prompt and then again at the Local (USB) and the AutoScan prompts. The PC then hangs with a message PC Scan Standby.
The only was I can get the scan to complete is to go into the MP Navigator EX software and select scan from there.
I know for a fact that tis was possible to initiate a scan from the printer and am wondering what happened.
06-12-2014 09:11 AM
Hi Shayla D and dbunker,
You will need to have the MP Navigator program installed on your computer to save the scanned items from the operation panel of the printer. With MP Navigator installed, please follow the steps located at the link below to scan using the operation panel of the printer:
Scanning using the PIXMA MX410 Operation Panel
Please note that the instructions above reference a Mac, however, the steps are the same for a Windows computer.
If you do not have the MP Navigator program installed, you can download it from the Recommended for You section of the PIXMA MX410 Drivers and Software page here.
Hope this helps!
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
05-13-2016 02:40 PM
My cannon is doing the same thing and I followed the instructions for the download and it still won't let me scan. I had an apple support person on the phone with me as we looked for why - my Mac does recognize the printer/scanner but it won't stop saying pc scan standby or please wait awhile. I have never been able to get this cannon product to actually do what it is suppose to do - scan very frustrated!!
05-15-2020 02:47 PM
The link you provided doesn't work.
What is the solution?
05-26-2020 03:01 PM
Make sure that the latest drivers and MP Navigator program are installed on the computer. Visit THIS LINK to download the latest drivers and MP Navigator software.
07-24-2016 03:25 PM
Get this message: MP Navigator may not be installed correctly, please reinstall and try again. I have done that but still does not work.
07-27-2016 06:44 AM
So we can better assist you, please reply with what operating system is on your computer (version of Windows or Mac OS X).
For more immedate assistance, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help. There is no charge for this call.
04-13-2017 03:48 AM
I have a Canon MX450 series printer.When I try to scan, the error message Please wait a while appears- it just stays in this status.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 126.96.36.199
PowerShot SX420 IS - Version 188.8.131.52
PowerShot 620 HS - Version 184.108.40.206
PowerShot SX720 HS - Version 220.127.116.11
PowerShot G1X Mark III - Version 18.104.22.168
PowerShot G7X Mark II - Version 22.214.171.124
PowerShot G9X Mark II - Version 126.96.36.199
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.