07-22-2024 07:18 PM
I have two Canon photoprinters. Using the same cables they are setup to work on computer one running Win 10.
When I plug the same USB cables into computer two also running Win 10 and try to install the printers the setup program never recognizes either printer. I tried with the firewall turned off, no help. Ditto for antivirus programs.
The Printers and scanners app, which in my lifetime has never worked to automatically recognize and install anything, does not recognize the printers when searching for them. But again, never in recorded history, has the Printers and Scanner app recongized a printer without first manually installing the driver, so that means zilch. No one will be surprised that the windows printer troubleshooter doesn't find any problem.
Why would the same printers, same cables, same drivers install and continue to work without problems on computer one but not computer two? Before typing this I plugged the printers back into computer one and they work fine so its not the cables, its not the printers and its not the drivers--I used the same drivers that i installed the printers with in Win 10 on computer one.
If anyone can figure this out thankyou in advance.
07-22-2024 10:12 PM
If you connect a different device to the computer port are they recognized?
07-22-2024 11:06 PM
Greetings
In line with John's suggestion, you'll want to connect the printer directly to an available USB port, and not to a hub or adapter, even if powered. Trying John's suggestion is recommended and might be helpful.
Normally drivers should be installed before connecting a USB device to a windows PC. Some devices require waiting until you are prompted to make the connection during installation.
~Rick
Bay Area - CA
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