The latest firmware is on the server. Install the firmware update from (Device Settings) in (Setup)

[shirlcl]

I'm getting this message on my printer (MG7120), but have no idea what it means.   

[Michael]

If the options for the update are not available, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[mrsfitzy]

Thank you, I too have this message but my printer model is MX7520 & I don't see the option for settings at all:(

[mrsfitzy]

I don't have device set up on my printer either?  Have you figured it out?

[JC55]

What is the approximate duration for the update to occur?  I have tried this several times over the last several months with no success.  This weekend I really wanted to get this done, so I started the update at 10:15PM Friday night ... 8PM Sunday night and it is still telling me to 'wait a while'  The only way to get my printer back is to unplug it and ignore this message.  Am I missing something obvious?

MG7120, ~50Mbps up and ~75Mbps down speeds.  I have several devices all wireless-ASUS RT-N66.  Successfully printed right before I started update to ensure proper functionality. Using Windows XP, 7, and 10.

Kind regards, Jack

[Patrick]

Hi JC55,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

[garyjjackson]

iggj - i think you must be a genius!  how anyone can intuitely "guess" that you can get to Setup by looking at Home in the top left hand corner and then look to the right of that , see the upper triangle and therefore hit the upper triangle key above "OK" in order to get to Setup is beyond me.  and i am sure that is beyond 99% of the other Canon users as well.

thanks for letting us know anyway.  Canon, it would be good if this could be explained a lot more clearly on the printer.

[garyjjackson]

See "iggj"'s response.  it is impossible to find Setup using any of Canon's directions or manuals.  Where iggj got his information from, i don't know.

[eburner]

When I try to update the firmware, it tells me I am not connected to the internet, even though I connected the cable from the printer to both my Comcast modem, and to my Nighthawk router. How do I get the printer to recognize the connection, or how do I connect it? Thanks for your help and advice.

[mrsfitzy]

Thanks

looks easy but I'm getting message that "Canon cannot connect to network, to check the LAN connection & nw settings.  Connection maybe be established after a while."

I'm not sure what that means?  I have no trouble printing?  I'm networked BTW.

[Michael]

Hello.

The options may vary depending on the product.

If you continue to have difficulties with the update process, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.