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TS 3522 error P02

Ford55
Apprentice

I purchased this printer many months ago and it failed to start properly.  I have just attempted to troubleshoot via You Tube and resolved the E04 ( it took 3 times to get printer to accept the cartridges that came with printer ). 

  It is now displaying an P02 and I have confirmed the orange tape as well as the packing materials have been removed. The paper is not jammed nor has it sent any paper into the printer.  The only other item mentioned was some type of tape inside.

  Maybe someone can assist before I look at getting another printer.

     Thanks

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Ford55,

Please follow the steps on this page to resolve the P 0 2 error:

https://ij.manual.canon/ij/webmanual/ErrorCode/TS3500%20series/EN/ERR/5100.html?ref=5100

If the error persists, please clean the encoder:

https://support.usa.canon.com/kb/index?page=content&id=ART179518

After cleaning the encoder two or more times, if the P 0 2 error remains, your PIXMA TS3522 would require service.

If your PIXMA TS3522 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA TS3522 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.



 

 

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