imagePROGRAF PRO-310 - Errors on initial setup

[FoxMI]

Hello all,

I just purchased a PROGRAF 310 from Canon's website about a week ago.  I just took it out of the box and started the initial setup.  I am getting errors almost every step of the way. Especially when trying to align the print head, it will give me a 5C13 error.  I have restarted/unplugged the printer multiple times with the same results.  I have also tried a nozzle test which looked horrible, so the printer suggested it has clogged nozzles and to clean the print head, that also gives me an error when performing that task.

Obviously, with this being a newer printer, there's little online for google searching but I can only assume it works similarly to the 300.

The printer is updated to the latest firmware but I'm going on 4+ hours of this and making no headway.  Canon Support is obviously closed on the weekends so reaching out here to see if there is anything I can do.  This is my first "professional" photo printer and the setup has been nothing short of a nightmare thus far.  Any suggestions?

[Patrick]

Hi FoxMI,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-310 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.