purchased a new mg2522 printer came with 243 and 244 cartridge when installed says wrong cartridge??

[Patrick]

Hi SBOYD64,

Please make sure that the orange tape has been removed from each ink cartridge.

If the error persists, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com