TR8622 displaying support code 6800 after power outage

[vero780]

My TR8622 was working and printing fine yesterday. This morning we had a minor power outage and I tried to print this evening and as soon as I turned it on it displayed Support code 6800. I followed the instructions to turn it off, and then unplug it, then turn it back on and it continues to display this code the instruction message. It's not even a year old.  Any suggestions?  If I have to service it, how do I find a service center in my area?  Thank you.

[jrhoffman75]

One other thing to try - unplug from outlet and cycle the power button a few times. It sometimes works by draining stored charge.

If that doesn't work (printer damaged by power surge) it may not be cost effective to repair it. 

[TSS]

Thank you,  The problem is support code 6831 message no storm issues

[TSS]

That was closest to my printer 🖨 TR8622 Canon multiple functions fax printer  scanner and copier

[DerrickL]

To Tss: 

Understanding Support Code 6831 for Canon TR8622

The support code 6831 on the Canon TR8622 printer indicates a problem related to the ink system or printhead. This error can arise from several issues, including:

Common Causes of Error Code 6831

• Clogged Printhead: Ink residue can block the printhead, preventing proper ink flow.
• Misaligned Printhead: If the printhead is not correctly positioned, it can lead to printing issues.
• Incorrect Cartridge Installation: If the ink cartridges are not installed properly, the printer may not recognize them.

Steps to Resolve Error Code 6831

To fix the support code 6831, follow these steps:

1. Power Off the Printer: Turn off the printer and unplug it from the power source.

2. Clean the Printhead:

   • Remove the printhead and clean it gently to remove any clogs.
   • Use a soft, lint-free cloth to wipe the printhead contacts.

3. Check Cartridge Installation:

   • Ensure that the ink cartridges are installed correctly.
   • Remove and reinsert the cartridges, making sure they click into place.

4. Restart the Printer:

   • Plug the printer back in and turn it on.
   • Check if the error code persists.

[DerrickL]

Error code 6800 on a Canon TR8622 typically indicates a problem with reading from or writing to the printer's EEPROM memory, often requiring service or replacement of the logic board. 

It appears it may be time for a new printer.