TR8620a - Won't Copy From Auto Document Feed

[rb5]

My Pixma TR8600 prints by WiFi from my computer, but...it doesn't copy what I place in the printer's top loading tray to be scanned for copying. Ideas?

[Danny]

Thanks for joining the conversation, rb5!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA TR8600 series.  The model number should appear on the printer's control panel at the lower right. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[rb5]

Model TR8620a    To specify - I'm talking HAND placing item. Not autofeed.

[rb5]

Great. Now it won't print from my computer either. Nothing but blank papers. Frustrating.

[ArthurJ]

Hi,

What version of Windows or MacOS are you running? 

If you would like help in real time with this matter, I recommend you reach out to Canon support for. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you

[rb5]

Thanks. However, I performed maintenance (cleaning, deep cleaning and others shown on panel prompts) and voila - I'm back happily printing.