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TR8620a Printer - Scanner problem.

Bertie
Apprentice

Hi,  My Canon Ink Jet TR8620a printer is not even a month old and there is a problem with the scanner.  It worked fine until about a week ago.  Here's an attached photo of the problem.TEST SCAN Vertical fading.jpg

You can see there are several areas where the scanner does not properly scan.  I've tried scanning with numerous documents and they all have the same problem.

Question:  Anyone know of a fix?   Thanks for any assistance you can offer.

1 ACCEPTED SOLUTION

jrhoffman75
Legend

"not even a month old"

Register your device on the Canon website and arrange for warranty work.

 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

View solution in original post

2 REPLIES 2

jrhoffman75
Legend

"not even a month old"

Register your device on the Canon website and arrange for warranty work.

 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Hi John - Thanks for the quick reply.  Will do as you suggest.

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