03-09-2023 06:13 PM - last edited on 03-10-2023 09:59 AM by Danny
I have a Canon MX922 printer and it prints a single vertical line like a line that splits into 2 lines that gets further apart as it moves down, and then returns to join back together. I have attached a photo from the image I get when doing a head clean. I appreciate if anyone can point me in the right direction. I think I've tried everything. Thanks
03-13-2023 01:50 PM
You can try cleaning the encoder strip inside the printer. Please click HERE for the steps.
If this does not resolve the issue and the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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