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TR8620a - Blank on Scanning and Copy

zorro69
Apprentice

So the printer works well - no issues at all printing any documents and all colors seem to be good - no clogging and the test print page looks good with all bars 

Alignment seems fine also

Test print works well also

However, when i use the scan or copy function on the actual printer screen, all pages scan or copy totally blank

Nothing shows at all when i use the onscreen copy or scan options

When I use the canon utility for scanning, that sends a good pdf to my PC

I have tried resetting the printer and also reinstalling the drivers - no success

Printer is 6 months old purchased on Amazon

Any suggestions please?

1 REPLY 1

jrhoffman75
Legend
Legend

Register your product on the Canon support site and request support from Canon. 

https://www.usa.canon.com/support/p/pixma-tr8620a

 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
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