TR8620 won't load scanner software on Mac

[TomH3]

The download begins to load, but then hangs up with the message "Waiting for other installations to complete..."

I have force quit all other programs, and did a restart.  Nothing helps.

[ArthurJ]

Hi,

So we can best assist you, please let us know what file you are installing. Are you trying to install the ICA scanner driver or IJ Scan Utility? 

If you would like troubleshooting in real time. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.