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TR4720 Scanner Cutting Off Top

tamiep
Apprentice

When scanning, the top of the document or image is cut off about 1/8", the same with the side when butted up against the back of the bed. If I pull the image down it it impossible to make it straight. What is wrong with this thing and how do I fix it???

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

What version of Windows or MacOS are you running? Also, what program are you using to scan? 

If you would like assistance in real time, I recommend you reach out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

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