02-11-2022 03:30 PM
I just finished migrating to a new desktop. In the past I have used the CD that came with my PIXMA MX492 Printer/Scanner and it has always worked just find. Unfortunately, my new desktop does not have a CD/DVD drive, so I went to the Canon website to download the software. The printer software downloaded just fine and it prints just fine, but the Canon IJ Scan Utility is missing.
I downloaded the MX490 series Full Driver & Software Package (Windows) from https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...
02-12-2022 08:37 AM
It doesn't show up in the My printer window.
02-12-2022 12:37 PM
No, it doesn't show up. When I click My Printer all I get is this:
02-12-2022 01:26 PM - edited 02-12-2022 02:27 PM
I know. I was making a statement. Did you follow the instructions in my posting to locate the software in your Program folder?
02-12-2022 03:57 PM
It is not there. That is the problem.
02-12-2022 04:40 PM
Give Canon a call at (866) 261-9362.
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