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Scanner Software Not Included with Driver Download

ALittleHelpPlz
Apprentice

I just finished migrating to a new desktop. In the past I have used the CD that came with my PIXMA MX492 Printer/Scanner and it has always worked just find. Unfortunately, my new desktop does not have a CD/DVD drive, so I went to the Canon website to download the software. The printer software downloaded just fine and it prints just fine, but the Canon IJ Scan Utility is missing. 

Screenshot 2022-02-11 122839.jpg

I downloaded the MX490 series Full Driver & Software Package (Windows) from https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...

5 REPLIES 5

jrhoffman75
Legend
Legend

It doesn't show up in the My printer window.

Canon Knowledge Base - Download and Run the MP Driver Package to Obtain the IJ Scan Utility - Window...

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

No, it doesn't show up. When I click My Printer all I get is this:

myprinter.jpg

jrhoffman75
Legend
Legend

I know. I was making a statement. Did you follow the instructions in my posting to locate the software in your Program folder?

Screenshot 2022-02-12 142517.jpg

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

It is not there. That is the problem.

programfiles.jpg

 

Give Canon a call at (866) 261-9362. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
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