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Printing from cassette doesn't wortk

AndrewO
Contributor

My Canon TS9120 does not print properly from the cassette. This has happened before; I updated the driver and it worked for about a week. I've cleaned the print heads repeatedly; that is not the problem. It prints from the rear tray, but I don't expect that to last. Is replacing the printer my only solution?

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you

I clicked there and was taken to the product information page.

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