Printing from cassette doesn't wortk

[AndrewO]

My Canon TS9120 does not print properly from the cassette. This has happened before; I updated the driver and it worked for about a week. I've cleaned the print heads repeatedly; that is not the problem. It prints from the rear tray, but I don't expect that to last. Is replacing the printer my only solution?

[ArthurJ]

Hi,

I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you

[AndrewO]

I clicked there and was taken to the product information page.