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Pixma iP4920 giving wrong error message

Froglips
Apprentice

Printer first wouldn't power up.  I wiggled plug in back which didn't help.  I then put printer on it's side, removed the power module and then plugged back in.  I put printer back on it's feet and turned on. Power light came on but now I get 10 flashes of the alarm light which supposedly means "Cannot print on sides of the page.", which I'm not trying to do. The solution is supposedly to press the Resume button which does nothing.  It's dead otherwise.  Ink tanks don't move when you open the top.  What do I do next?

1 REPLY 1

Danny
Moderator
Moderator

Thanks for letting us know what Canon product you've got. The PIXMA iP4920 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

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