cancel
Showing results for 
Search instead for 
Did you mean: 

Pixma TS5120 won't turn on - no customer support

ra_russell6113
Apprentice

Purchased the PIXMA TS5120 in December, not even 5 months later it won't turn on. I try calling customer support and am repeatedly hung up on, because I haven't registered the printer, which I have. Everything else I have seen shows there is nothing that can be done except sending it to be serivced. That wouldn't be as big of a deal if I was allowed to actually talk to someone who could help. Very dissapointed. 

3 REPLIES 3

Porcha
Rising Star

Hi Ranya,

 

Thank you for your inquiry, and welcome to the Canon Forums.

 

We appreciate your participation, however, for the community to best assist you can you provide us with the following information:

 

  1. Operating System of the computer?
  2. How is your printer connected?
  3. What is the displayed support code?

 

If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

microsoft windows

direct outlet - no power strip

no code. Just won't turn on. 

Hi ra_russell6113,

 

If you have tried another outlet and the printer still wont power on, it has experienced a hardware failure. I see that you purchased the printer in December 2019 so the printer is still in warranty. If you still have a copy of the paper or online receipt, please contact one of our chat agents and they will be happy to process and exchange for you.

 

Please click HERE to open the support page for your TS5120.

 

When you get to the chat bot, ask to speak to a live person. The chat bot will put you in contact with one of our chat agents who would be happy to assist you with your scanning issue. Chat agents are available from 8am-8pm EST ( excluding holidays).

 

We look forward to hearing from you.

Announcements
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM