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error on Canon TS5000 series

ivweeee
Apprentice

I can't scan my document on the mac OS 10.15.3 due to the error: jp.co.canon.ij.scanutility2.icadriver error -9958

 

Can someone help me to fix it?

1 REPLY 1

Tiffany
Moderator
Moderator

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA

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