Pixma MX490 Keeps Cycling

[elstx61]

Canon Pixma MX490 powers on and goes through initialization, then powers back off.  Keeps repeating the process as long as it's plugged in.  Buttons are non-responsive.

[Birdie22]

I have a Pixma MX490. I noticed this problem around May 31st. I see all these posts are around the same time frame. To be honest, I don't have the computer savvy or patience to deal with my modem and wifi. All my computer wires are difficult for me to access. As a few of you mentioned, Canon needs to fix this now or give us a rebate on a new purchase. I never had problems with my Canon printers in the past. I guess I'll have to buy a new printer... not sure if it's going to be a Canon this time.

[NE95]

I also posted on Twitter @CanonUSA.  They informed me to register my printer and then call their printer technicians. I did mention this forum and how there are at least hundreds of us in this same situation.  I guess I just want a fix for everyone.

[Maw1]

OMG this actually worked!!

Thank you so very much, I have been messing with this Canon MX490 all damm day🤦🏼‍♀️

[webbme]

Thank you!  This worked.  I appreciate you typing this up for us.  Have a great weekend.

[lagrangehill]

This from further up in this same thread:  It works!

italolima

Apprentice

Options

‎05-31-2022 05:16 PM

My printer is a Canon Maxify MB2010. This problem that you are experiencing is because of DNS. I solved my problem by turning off the Access Point (or unplugging the internet cable from the router's WAN port). The printer will turn on normally. Then go to Setup menu > Web service setup > DNS server setup > Manual setup. Configure an IP from your internal network that is not in use or another IP that is not a DNS server, as the printer will not be able to make queries. Once configured, press OK. Select the 'No' option and press OK. Wait a few moments to complete the configuration. After returning to the menu, press the 'Home' button on the printer. Turn the Access Point back on or reconnect the Internet cable and retest. For me this solution worked. As I do not use external services (Google Cloud), there is no need for my printer to consult on the Internet. Hope this helps.

[lynnd]

I'm in Ontario, Canada. Same issue. Can't get it to stop. It's not our job to fix this mess... Canon, where are you in so this?!

[graumli]

Canon doesn't appear to be interested in fixing this, but you can by following the DNS change instructions posted in a few different places in this thread. 

[CorbinWendy]

My printer is headed for the dumpster. This is ridiculous.  I've only had it for two years.

[graumli]

There's a work around by changing the DNS number on your printer! Sift thru the posts here and you'll see it reposted by the original author and a few others, myself included. Not sure if you're able to "search" these forum comments by poster's name. 

[printnow]

MX492… same problem, but the solution was simple for me! All I did was unplug the internet cable from the back of the wireless router and plugged it back in after maybe 10 seconds… I didn’t have to change any settings or anything *\(^o^)/*