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Pixma MP490

chichen
Apprentice

I have had this printer for around 10 years and never a problem. Yesterday I had my first problem. For some reason my printer is not printing in color anymore; never had this problem before. What could be the matter. I have both color and black cartridge, brand new. Can anyone help me. I am a young 84 year old. Many Thanks.

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

To begin troubleshooting, I would recommend a nozzle cleaning. Please click HERE for the steps you will need to perform the nozzle cleaning. 

If the color ink still does not print after 2 nozzle cleanings, the printer would need to be replaced. 

You would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

chichen
Apprentice

I will try the nozzle cleaning

.Thanks

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