Hi,
To begin troubleshooting, I would recommend a nozzle cleaning. Please click HERE for the steps you will need to perform the nozzle cleaning.
If the color ink still does not print after 2 nozzle cleanings, the printer would need to be replaced.
You would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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