Pixma MG7520 turns on but shuts off before I can access menu

[leafstar]

My Canon MG7520 was working perfectly until yesterday. It kept shutting itself off yesterday. Today it would start the process of turning on, but turn off before it would get to the menu. I know it's getting older, but it's worked so well until now. Is there anything I can do?

[trehki]

Scroll down and read sheri99s message. 

[lagrangehill]

Work around fix is answered on this thread by italolima.

[trehki]

I messaged all the folks in this list to read sheri99s message. I hope they get it before they shell out for a new printer!

[xxVOXxx]

not all heroes wear capes, Sheri. Thank you for stepping up, making that $20 phone call, and getting the official low down for us until Canon gets their act together haha 🙏

[sheri99]

You are hilarious! Thank you for that reply, it was awesome!

[CCL54]

The work around fix doesn’t allow you to print with your wifi, you have to use a usb or connect to your computer with a cable. The fix Sheri99 posted from her 1.5 hour call with Canon customer service will allow you to print wirelessly. I was able to print a gift card and return label from my iPhone 

[FFAmom]

You are hilarious!! It was like reading a novel...lol..

Question, why would you spend $120 on ink? I buy the ink on Amazon. Office World ink and a box of 25 cartridges for $12

[trehki]

I buy real Canon brand and even with Amazon things are priced for the area you live in. A full set of ink for me in my area is about 110 dollars and then there is tax and since I don't buy a membership to Amazon I pay for shipping in some cases. When I went to buy ink no one had a full set in stock-usually about 85 dollars so I ended up buying from several different venders, each with their own shipping and prices. Sure I can buy meat at the grocery store for reasonable prices but technology is a beast here. The closest store for technology here is Walmart! Take that and run with it for a minute. Its June, I shoveled snow last week. Tonight's forecast is for 33 degrees, did I mention it is June? Now you might understand the controversy of online tracking by Google and all the rest. That's how they know where you are and just how much they can get you for. AND they base the advertisements on your area and charge you tax on the location you ship it to.

[TheodoreMonk]

It would be a very bad look if they have decided these products have a shelf life and shouldnt work anymore.....

[SamanthaW · Accepted solution]

Your satisfaction is important to us, and we apologize for any inconvenience you may be experiencing.  A firmware update is available to fully resolve this issue.   You can download the firmware update and find easy installation instructions HERE.  Just click where it says "Software & Drivers" to get started.

[Link updated.]