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Pixma MG7520 turns on but shuts off before I can access menu

leafstar
Apprentice

My Canon MG7520 was working perfectly until yesterday. It kept shutting itself off yesterday. Today it would start the process of turning on, but turn off before it would get to the menu. I know it's getting older, but it's worked so well until now. Is there anything I can do?

1 ACCEPTED SOLUTION

Accepted Solutions

SamanthaW
Moderator
Moderator

Your satisfaction is important to us, and we apologize for any inconvenience you may be experiencing.  A firmware update is available to fully resolve this issue.   You can download the firmware update and find easy installation instructions HERE.  Just click where it says "Software & Drivers" to get started.

[Link updated.]

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80 REPLIES 80

chingching
Apprentice

Same problem.My Canon MG6620 was working perfectly several days before. It kept shutting itself off 5/31/2022. Today it would start the process of turning on, but turn off before it would get to the menu. Reset later,display shows the power was not  turned off corrcetly the last time ..and then turned off itself again and again

How did you reset?

I have the same printer and love it! I didn’t try it yesterday, but it’s doing the same exact thing to me today!

pederson141
Contributor

Exact same thing happened to me.  If I unplug my internet and wifi I am able to turn printer on and can print via usb. If I plug wifi and internet back in print shuts off and will not turn back on. I shut my wifi setting off in the printer so it can not automatically connect. This is a work around for now. Canon definitely is doing something via internet with their printers. 

Exact same thing happened to me.  If I unplug my internet and wifi I am able to turn printer on and can print via usb. If I plug wifi and internet back in print shuts off and will not turn back on. I shut my wifi setting off in the printer so it can not automatically connect. This is a work around for now. Canon definitely is doing something via internet with their printers.

Exact same thing happened to me.  If I unplug my internet and wifi I am able to turn printer on and can print via usb. If I plug wifi and internet back in print shuts off and will not turn back on. I shut my wifi setting off in the printer so it can not automatically connect. This is a work around for now. I believe Canon definitely is doing something via internet with their printers.

shaunbar12
Apprentice

This is likely pre-programmed product death.  My MG7520 was working perfectly and then suddenly shut off.  Now it turns on, tries to start and then shuts off.  It is either pre-programmed product demise or the software checks for 3rd party ink and is set to go into a failure.   It is shame.  

LongFellow17
Apprentice

It's really interesting that the same thing is happening to my Canon MG7520 right around the same time yours had this problem.  Have you resolved it yet?  I try turning it on, it powers up, then after a few seconds, it shuts down. 

My mg6620 is doing the exact same thing!. It was off today, turned on and it started this, this afternoon. What ticks me off, is that I just got a new printhead last month. Had mine for 5 years.

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