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Pixma MG2420 quick menu does not work

Mary68
Contributor

 i have used it for years  with mo problem  i tried  to scan something toady and the  quick menu  would not load I am using windows  pc have  uninstalled and reinnstalled a t lest 3 times hoping  . Have  unplugged  both USB  from  back of tower  and the computer  moved to a different port on the computer and again  nothing  I have no idea what to do

2 REPLIES 2

ArthurJ
Product Expert
Product Expert

Hi,

Please open the Canon scanning program IJ Scan Utility and try to scan from there. Please let us know if you are able to scan or if it crashes/error appears.

We look forward to your reply. 

i use that yes that works but  why does  quick menu not  work  anymore

 

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