08-04-2019 03:49 AM
Hello,
Please help me. Printer doesn't print dark magenta although light magenta is printed.
What can be a reason? Thank you.
08-05-2019 04:08 PM
Hi oleg,
Please make sure that your G3400 contains ink. Next, please perform 1 or 2 printhead cleanings. To do this, please follow the steps in the manual:
https://ugp01.c-ij.com/ij/webmanual/Manual/All/G3010%20series/EN/UG/ug_m_01_01_c.html
08-09-2019 09:13 AM
all inks are there. As you can see light magenta is printed. I did many cleanups of printhead.
I cleaned up color printhead by distiled water and that is didn't help. Looks like printhead is died?
08-09-2019 01:59 PM
Hi oleg,
Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.
We look forward to hearing from you.
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