08-22-2019 11:53 AM
After starting the alignment process, the sheet prints out with no problem. But when I place it on the platen and press the start button as instructed, I get this error message:
I have tried this everal times with different cartridges since acquiring the printer months ago, always with the same result. I think it's time to try and sort it out if anyone can help.
08-22-2019 01:06 PM
Hi voyeuse,
Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.
We look forward to hearing from you.
08-25-2019 04:28 AM
I'm afraid the suggestion that I make a transatlantic phone call is not very helpful.
Printer issues I've raised before have been rapidly resolved on this site, and I was - still am - hoping to get a similar response to this one. Help, please...
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.