PIXMA TS9520 says there is a paper jam and no paper is visible

[lezlihope]

Canon Pixma TS9520 purchased 6/2023 says there is a paper jam and no paper jam is visible.

I've opened the scannning unit, removed the paper tray, looked at the top/side unit, opened and closed it. lifted the back paper tray feed.

Tried restarting without paper tray at front bottom and it still says there's a jam.

Turned off, unplugged, replugged, restarted and it still says there's a jam without the paper tray even in it....

What elese can i do -- i need to print daily.

[Patrick · Accepted solution]

Hi lezlihope,

Please follow all of the steps provided in each of the 3 links below to check for an remove jammed paper or foreign objects:

https://ij.manual.canon/ij/webmanual/ErrorCode/TS9500%20series/EN/ERR/1300.html?ref=1300

https://ij.manual.canon/ij/webmanual/ErrorCode/TS9500%20series/EN/ERR/err_other0100.html?ref=err_oth...

https://ij.manual.canon/ij/webmanual/ErrorCode/TS9500%20series/EN/ERR/err_other0500.html?ref=err_oth...

If the paper jam error persists, your PIXMA TS9520 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[lezlihope]

https://ij.manual.canon/ij/webmanual/ErrorCode/TS9500%20series/EN/ERR/err_other0500.html?ref=err_oth...

it required that i remove the rear.

Thank you!