PIXMA TS6420 printing is faint or uneven. Tried cleaning 3 times and deep cleaning also

[Nicholas21]

According to the manual if you tried cleaning the nozzle and it didn't help, try to aligning the head.

Tried that and it failed and get an error code, which is a QR code which I followed.

According to the error code there could be 3 different causes.

Clogged nozzle

Paper size not correct

Paper slot exposed to strong light

The paper is correct, the paper slot isn't exposed to strong light, did it in a dark room.

Actually tried cleaning the head several times and once did it in the dark

So the only option is that the nozzle is clogged and I tried cleaning and deep cleaning.

What else can I do?

It should be noted that I don't print very often

[Danny]

Thanks for joining the conversation, Nicholas21!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA TS6400 series.  The model number should appear on the front of the unit at the lower right. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Nicholas21]

Sorry, I thought TS 6400 was the model number. It's actually TS 6420

[Patrick]

Hi Nicholas21,

Please print a test page from your PIXMA TS6420.

To do this, please follow these instructions:

1. Press OK one time on your PIXMA TS6420a.

2. Use the down arrow to select Maintenance and press OK.

3. Press OK on Nozzle Check.

4. Select Yes and press OK.

A test page will print.

Please take a picture or scan the test page that you just printed and please attach that image to your reply of this post.

Did this answer your question? If so, please click the Accept as Solution button so that others may find the answer as well.

[pizzacanona]

 i have the same problem and same printer, it is brand new too so i don’t know why it is printing out pale images

 

[Nicholas21]

 I took this close so you can see the top of the first line

[Patrick]

Hi Nicholas21,

Have you tried using a new black ink cartridge?

If you have, then it would appear that your TS6420 would require service.  If your PIXMA TS6420 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS6420 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TS6420 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.