PIXMA TS3522 paper feed roller isn't working

[Sadie_924]

My PIXMA TS3522 randomly started having an issue with feeding the paper in properly. It doesn't get jammed or stuck in the printer, it's just only pulling the paper in about 1/3 of the way and then nothing after that. The printer still continues to attempt printing onto the paper until I select to cancel the print job. Any ideas as to how to fix this? I've seen where some said they could manually feed the paper in themselves but no luck there either. It will not feed the paper in any further than the initial section. I've cleaned the paper feed rollers as well as checking for anything stuck in the paper section and found nothing.  #pixmats3522 #ts3522

https://photos.app.goo.gl/13cykQMksc3482wp8 

[ArbitraryName]

Having the exact same problem with my TS3522. Were you able to resolve it?

[bwooten]

HEY  - did you ever get answer on this - I am having the same  dang problem 

[ftlaudbud]

I am also having this problem 

[Patrick]

Hi ftlaudbud,

When paper does not feed correctly through your PIXMA TS3522, first make sure there are no foreign objects or jammed paper in the paper path.  Unplug the power cord and then look down through the paper path for these obstructions.

Once complete, please then look inside of your printer:

https://ij.manual.canon/ij/webmanual/ErrorCode/TS3500%20series/EN/ERR/1300.html?ref=1300

If nothing appears to be blocking the paper path, the next step would be to perform a paper roller cleaning:

https://ij.manual.canon/ij/webmanual/Manual/All/TS3500%20series/EN/UG/ug-143.html

If the paper still does not feed, your PIXMA TS3522 would require service.  If your PIXMA TS3522 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA TS3522 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[ftlaudbud]

I contacted support as it was still under warranty and it was determined that it required a replacement so now I wait... and wait,,, 

[Taff]

I bought a TS3550i this week. Less than impressed I have to say. I don't expect to have faults like this with a brand new product; and I thought HP was bad.

[shadowsports]

Greetings,

The PIXMA TS3550i is not supported by the Canon USA team as this printer is not sold or available in this country.  If you live outside the United States, please click HERE and select your country to find support in your part of the world. 

Since this is an inactive thread for a different model product, please use the link above to receive official Canon support or assistance.