PIXMA TS3500 Series: Paper jam message, pages get stuck, error 1200 and 1300

[Kimhoke77]

I keep getting a error/errors saying something is jammed or when trying to print but I'm not it says it's in use. It's a canon TS3500 series. It also prints pictures. When printing it just gets stuck don't go all the way trough. And I don't see nothing jammed in it.ive used it one time and it's brand new. And it started this mess. So I packed it away and trying again months later.error #1200 and then 1300 come up.

[Stephen]

Hello!
So that the Community can help you better, we will need to know more information:
• What is the exact model printer you're using (it's usually on the top or front of the unit)?
• Which version of Windows or macOS are you using?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!