PIXMA TS3320 Keeps saying paper jam when there's no paper

[kaylashelle]

My canon TS3322 keeps saying there is a paper jam but there is no paper in the printer. I've tried to turn it off, unplugged it, wait 10 minutes, plug it back in and it's doing the same thing. Is there something I can do to fix this issue? 

[Arthur]

Hello!

So that the Community can help you better, we will need to know more information.



Do you see any error messages?
Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside the USA, please click HERE to find support options in your country.

Thanks and have a great day!

[kaylashelle]

I’m connected through USB 

I have windows 10 

the error message says there is a paper jam 

[ArthurJ]

Hi,

Since there is no paper and unplugging the printer did not work, the printer would require service.

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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